Want your order before Christmas?
Get Guaranteed Christmas delivery before Christmas* by ordering express by 21st December (UK) or 19th December (Rest of World).
*BOXRAW does not have any control over external issues from couriers causing delays in order.
Bought during the Christmas Period?
We have an extended Christmas returns policy! Items bought between 10th December and 24th December have until 30th January to return for an exchange and 14th January for a refund.
What is your returns policy?
We understand that from time to time that you will want to return an item for any reason. Check out our policy and see if you're eligible to return your item:
- Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.
- Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.)
- We cannot accept underwear or socks for hygiene reasons - no exceptions.
- Items covered in animal/human hair will not be accepted
- If you've asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment
- All items are thoroughly inspected before any action is taken
- Returns can take up to 10 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet
- Any items bought in conjunction with a offer (e.g. 2 t-shirts for £XX) can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned
- If you received a free gift with your order and return an item you must also return the gift or else you will be invoiced for the face value of the gift.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
If we your return breaches our terms you will also be liable for the cost of delivery to return the item back to you.
Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.
How do I return an item?
To find out how to return an item, as well as our full Terms & Conditions, view our Returns Policy.